- Vehicles
- 3,620
- Built between
- May 2016 – Jul 2016
- Models
- 7
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 26 February 2018
- Repaired
- 79%
- Unrepaired
- 750
Does this affect my vehicle?
This recall covers vehicles built between May 2016 and July 2016. If yours was built outside that window, it is not part of this recall.
- 2016-2017 Mercedes-Benz AMG GLE63Built May 2016 to July 2016
- 2016 Mercedes-Benz GLE300DBuilt May 2016 to July 2016
- 2016 Mercedes-Benz GLE350Built May 2016 to July 2016
- 2016 Mercedes-Benz GLE400Built May 2016 to July 2016
- 2017 Mercedes-Benz GLE550Built May 2016 to July 2016
- 2016 Mercedes-Benz GLE63SBuilt May 2016 to July 2016
- 2017 Mercedes-Benz GLS450Built May 2016 to July 2016
Repair progress
750 of 3,620 vehicles in this recall had still not been repaired as of Q2 2019.
79% repaired — 2,870 of 3,620 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the full protective function of the passenger's frontal air bag in the event of a crash.
What could happen
If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.
What gets fixed
MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's number for this recall is 2018020002.
Timeline
- Vehicles builtMay 2016 to July 2016
- Recall reported to NHTSA17 October 2017
- Owners notified26 February 2018
- Latest repair reportQ2 2019 — 79% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 17 October 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-877-496-3691.
Official source
- Manufacturer's recall number
- 2018020002
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Safety standard
- FMVSS 208
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.