- Vehicles
- 6,373
- Built between
- Jan 2018 – Oct 2018
- Models
- 9
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 23 August 2019
- Repaired
- 92%
- Unrepaired
- 516
Does this affect my vehicle?
This recall covers vehicles built between January 2018 and October 2018. If yours was built outside that window, it is not part of this recall.
- 2017-2019 Mercedes-Benz AMG C63Built January 2018 to October 2018
- 2015, 2018 Mercedes-Benz AMG C63SBuilt January 2018 to October 2018
- 2017-2019 Mercedes-Benz C 300Built January 2018 to October 2018
- 2018-2019 Mercedes-Benz C 350 EBuilt January 2018 to October 2018
- 2015-2016 Mercedes-Benz C300Built January 2018 to October 2018
- 2019 Mercedes-Benz CLS 450Built January 2018 to October 2018
- 2018 Mercedes-Benz E 300Built January 2018 to October 2018
- 2018 Mercedes-Benz E 400Built January 2018 to October 2018
- 2019 Mercedes-Benz E 450Built January 2018 to October 2018
Repair progress
516 of 6,373 vehicles in this recall had still not been repaired as of Q2 2022.
92% repaired — 5,857 of 6,373 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E450 Cabrio, and E450 Coupe rear-wheel drive vehicles. A locknut in the steering rack may break under high load, possibly causing the steering to become stuck in one position.
What could happen
A car that cannot be properly steered has an increased risk of a crash.
What gets fixed
MBUSA will notify owners, and dealers will replace the steering rack, free of charge. The recall began August 23, 2019.
Timeline
- Vehicles builtJanuary 2018 to October 2018
- Recall reported to NHTSA29 November 2018
- Owners notified23 August 2019
- Latest repair reportQ2 2022 — 92% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 29 November 2018.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080012.
Official source
- Manufacturer's recall number
- 2019080012
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.