- Vehicles
- 4,177
- Built between
- Jun 2012 – Mar 2019
- Models
- 1
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 17 May 2019
- Repaired
- 15%
- Unrepaired
- 3,510
Does this affect my vehicle?
This recall covers vehicles built between June 2012 and March 2019. If yours was built outside that window, it is not part of this recall.
- Carrier ComfortproBuilt June 2012 to March 2019
Repair progress
3,510 of 4,177 vehicles in this recall had still not been repaired as of Q3 2020.
15% repaired — 635 of 4,177 reported
- Owners not reachable
- 32
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Carrier Corporation (Carrier) is recalling certain ComfortPro 210STA and PC6112 auxiliary power units (APU). The affected APUs use a second power supply harness that is not protected by a ground fault circuit interrupter (GFCI) connector.
What could happen
Without a GCFI connector, in the event of an electrical short, the user has an increased risk of an injury.
What gets fixed
Carrier will notify owners, and dealers will install a GFCI connector and an AFCI, free of charge. Carrier issued owners an interim notification on March 22, 2019.
Timeline
- Vehicles builtJune 2012 to March 2019
- Recall reported to NHTSA23 January 2019
- Owners notified17 May 2019
- Latest repair reportQ3 2020 — 15% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 23 January 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Carrier customer service at 1-800-448-1661. Carrier's number for this recall is R-964.
Official source
- Manufacturer's recall number
- R-964
- Recalling manufacturer
- Carrier Corporation
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.