- Vehicles
- 26,584
- Built between
- Aug 2018 – Jul 2019
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 18 October 2019
- Repaired
- 93%
- Unrepaired
- 1,823
Does this affect my vehicle?
This recall covers vehicles built between August 2018 and July 2019. If yours was built outside that window, it is not part of this recall.
- 2018-2019 Mercedes-Benz AMG C43Built August 2018 to July 2019
- 2018-2019 Mercedes-Benz C 300Built August 2018 to July 2019
Repair progress
1,823 of 26,584 vehicles in this recall had still not been repaired as of Q1 2021.
93% repaired — 24,761 of 26,584 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 C300, C300 4MATIC, and C43 AMG 4MATIC vehicles. The mounting bracket for the 12-volt battery may not be secured. This may allow the battery to shift, possibly disconnecting the terminals in the event of a crash.
What could happen
Loss of power from the battery can impair post-crash functions, such as communicating with emergency services and activating hazard lights. The battery may also detach and become a road hazard. Either of these scenarios can increase the risk of injury.
What gets fixed
MBUSA will notify owners, and dealers will replace the battery mounting bracket, free of charge. The recall began October 18, 2019.
Timeline
- Vehicles builtAugust 2018 to July 2019
- Recall reported to NHTSA9 August 2019
- Owners notified18 October 2019
- Latest repair reportQ1 2021 — 93% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 9 August 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090010.
Official source
- Manufacturer's recall number
- 2019090010
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.