- Vehicles
- 19
- Built between
- Apr 2018 – Sep 2019
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 15 November 2019
- Repaired
- 42%
- Unrepaired
- 11
Does this affect my vehicle?
This recall covers vehicles built between April 2018 and September 2019. If yours was built outside that window, it is not part of this recall.
- 2018-2019 Mercedes-Benz MetrisBuilt April 2018 to September 2019
- 2018-2019 Mercedes-Benz Sprinter 1500Built April 2018 to September 2019
- 2018-2019 Mercedes-Benz Sprinter 2500Built April 2018 to September 2019
- 2018-2019 Mercedes-Benz Sprinter 3500Built April 2018 to September 2019
- 2018-2019 Mercedes-Benz Sprinter 4500Built April 2018 to September 2019
Repair progress
11 of 19 vehicles in this recall had still not been repaired as of Q1 2021.
42% repaired — 8 of 19 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
What could happen
Failure to identify loose safety related parts can increase the risk of crash and injury.
What gets fixed
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019.
Timeline
- Vehicles builtApril 2018 to September 2019
- Recall reported to NHTSA2 October 2019
- Owners notified15 November 2019
- Latest repair reportQ1 2021 — 42% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 2 October 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Official source
- Manufacturer's recall number
- VSX566ZP25
- Recalling manufacturer
- Daimler Vans USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.