- Vehicles
- 13,799
- Built between
- Aug 2018 – Sep 2019
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 8 November 2019
- Repaired
- 94%
- Unrepaired
- 777
Does this affect my vehicle?
This recall covers vehicles built between August 2018 and September 2019. If yours was built outside that window, it is not part of this recall.
- 2020 Mercedes-Benz GLE 350Built August 2018 to September 2019
- 2020 Mercedes-Benz GLE 450Built August 2018 to September 2019
- 2020 Mercedes-Benz GLS 580 4MATICBuilt August 2018 to September 2019
- 2020 Mercedes-Benz GLS450Built August 2018 to September 2019
Repair progress
777 of 13,799 vehicles in this recall had still not been repaired as of Q1 2021.
94% repaired — 13,022 of 13,799 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
What could happen
The detached trim can become a road hazard, increasing the risk of a crash.
What gets fixed
MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019.
Timeline
- Vehicles builtAugust 2018 to September 2019
- Recall reported to NHTSA4 October 2019
- Owners notified8 November 2019
- Latest repair reportQ1 2021 — 94% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 4 October 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.
Official source
- Manufacturer's recall number
- 2019100011
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.