Mercedes-Benz Electrical System: Software

Mercedes-Benz is recalling about 5,399 vehicles over a problem with the electrical system. If the ESP does not react properly to a driving situation, it may increase the risk of a crash.

Campaign
20V395000
Manufacturer
Mercedes-Benz USA, LLC.
Reported
6 July 2020
Vehicles
5,399
Built between
Not published
Models
7
Recall type
Vehicle
Initiated by
Manufacturer
Owners notified
28 August 2020
Repaired
96%
Unrepaired
230

Does this affect my vehicle?

The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.

  • 2019-2020 Mercedes-Benz AMG C63
  • 2019-2020 Mercedes-Benz AMG C63 S
  • 2020 Mercedes-Benz AMG GLC63
  • 2020 Mercedes-Benz AMG GLC63 S
  • 2019-2020 Mercedes-Benz AMG GT53
  • 2019-2020 Mercedes-Benz AMG GT63
  • 2019-2020 Mercedes-Benz AMG GT63S

Repair progress

230 of 5,399 vehicles in this recall had still not been repaired as of Q4 2022.

96% repaired — 5,169 of 5,399 reported

Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.

What the defect is

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 C63 AMG, C63 AMG S, AMG GT 53, AMG GT 63, AMG GT 63 S, and 2020 GLC 63 AMG, GLC 63 AMG S vehicles. An incorrect Electronic Stability Program (ESP) software version may cause the ESP system to react inaccurately. On December 18, 2020, an additional 360 vehicles were added to the recall population.

What could happen

If the ESP does not react properly to a driving situation, it may increase the risk of a crash.

What gets fixed

MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began August 28, 2020. Letters for the owners of the 360 additional vehicles were mailed January 15, 2021.

Parts involved

  • ESP SoftwareA2059022129ESP Software
  • ESP SoftwareA2909022501ESP Software

Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.

Timeline

  1. Recall reported to NHTSA6 July 2020
  2. Owners notified28 August 2020
  3. Latest repair reportQ4 2022 — 96% repaired

Your rights

A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.

That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 6 July 2020.

To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.

Manufacturer contact

Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080016.

Official source

Manufacturer's recall number
2020080016
Recalling manufacturer
Mercedes-Benz USA, LLC.
Recall initiated by
MFR

Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.

Additional notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check your own vehicle

This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.

A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.

Same component

Same brand