- Vehicles
- 15,096
- Built between
- Not published
- Models
- 27
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 3 September 2021
- Repaired
- 55%
- Unrepaired
- 6,773
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2017-2020 Mercedes-Benz AMG C43
- 2015-2019 Mercedes-Benz AMG C63
- 2014-2018 Mercedes-Benz AMG CLA45
- 2015-2016 Mercedes-Benz AMG GLA45
- 2017-2019 Mercedes-Benz AMG GLC43
- 2018 Mercedes-Benz AMG GLC63
- 2017-2019 Mercedes-Benz AMG GLE43
- 2016-2019 Mercedes-Benz AMG GLE63
- 2014-2020 Mercedes-Benz AMG S63
- 2015 Mercedes-Benz AMG S65
- 2017-2020 Mercedes-Benz C 300
- 2018 Mercedes-Benz C 350 E
- 2015-2016 Mercedes-Benz C300
- 2016-2017 Mercedes-Benz C350E
- 2015 Mercedes-Benz C400
- 2016 Mercedes-Benz C450
- 2018-2019 Mercedes-Benz CLA 250
- 2014-2017 Mercedes-Benz CLA250
- 2015-2020 Mercedes-Benz GLA 250
- 2018-2020 Mercedes-Benz GLC 300
- 2016-2017 Mercedes-Benz GLC300
- 2019 Mercedes-Benz GLC350E
- 2016 Mercedes-Benz GLE450
- 2018-2020 Mercedes-Benz S 450
- 2014-2017 Mercedes-Benz S550
- 2018-2019 Mercedes-Benz S560
- 2015-2016 Mercedes-Benz S600
Repair progress
6,773 of 15,096 vehicles in this recall had still not been repaired as of Q3 2023.
55% repaired — 8,323 of 15,096 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
What could happen
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
What gets fixed
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021.
Parts involved
- Cover OSRA1177800022, A1567801200, A2057800022, A2057803300, A2227800022, A2227806200, A2927800900Cover OSR
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA19 March 2021
- Owners notified3 September 2021
- Latest repair reportQ3 2023 — 55% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 19 March 2021.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372.
Official source
- Manufacturer's recall number
- 2021070010
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.