- Vehicles
- 343,191
- Built between
- Not published
- Models
- 35
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 28 June 2021
- Repaired
- 81%
- Unrepaired
- 64,180
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2019-2021 Mercedes-Benz A 220
- 2020-2021 Mercedes-Benz AMG A35
- 2020-2021 Mercedes-Benz AMG CLA35
- 2020-2021 Mercedes-Benz AMG CLA45
- 2021 Mercedes-Benz AMG CLS53
- 2021 Mercedes-Benz AMG E53
- 2021 Mercedes-Benz AMG E63S
- 2021 Mercedes-Benz AMG GLA35
- 2021 Mercedes-Benz AMG GLA45
- 2021 Mercedes-Benz AMG GLB35
- 2020-2021 Mercedes-Benz AMG GLC43
- 2020-2021 Mercedes-Benz AMG GLC63
- 2021 Mercedes-Benz AMG GLE53
- 2021 Mercedes-Benz AMG GLE63 S
- 2021 Mercedes-Benz AMG GLS63
- 2021 Mercedes-Benz AMG GT43
- 2021 Mercedes-Benz AMG GT53
- 2021 Mercedes-Benz AMG GT63
- 2021 Mercedes-Benz AMG GT63S
- 2020-2021 Mercedes-Benz CLA 250
- 2021 Mercedes-Benz CLS 450
- 2021 Mercedes-Benz E 350
- 2021 Mercedes-Benz E 450
- 2021 Mercedes-Benz GLA 250
- 2020-2021 Mercedes-Benz GLB 250
- 2020-2021 Mercedes-Benz GLC 300
- 2020 Mercedes-Benz GLC 350 E
- 2020-2021 Mercedes-Benz GLE 350
- 2020-2021 Mercedes-Benz GLE 450
- 2020-2021 Mercedes-Benz GLE 580
- 2020 Mercedes-Benz GLS 450
- 2020 Mercedes-Benz GLS 580 4MATIC
- 2021 Mercedes-Benz GLS450
- 2021 Mercedes-Benz GLS580
- 2021 Mercedes-Benz Maybach GLS600
Repair progress
64,180 of 343,191 vehicles in this recall had still not been repaired as of Q4 2023.
81% repaired — 279,011 of 343,191 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What could happen
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
What gets fixed
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021.
This recall is fixed by a software update. The manufacturer reports the remedy can be delivered over the air, so affected vehicles may not need a dealer visit. Confirm with the manufacturer before assuming yours has received it.
Parts involved
- MBUX SoftwareA1679040201
- MBUX SoftwareA1679048200
- MBUX SoftwareA1679048500
- MBUX SoftwareA1679048900
- MBUX SoftwareA2479041400
- MBUX SoftwareA2479041700
- MBUX SoftwareA2479041900
- MBUX SoftwareA2479042100
- MBUX SoftwareA2479042200
- MBUX SoftwareA2479042400
- MBUX SoftwareA2479042600
- MBUX SoftwareA2479042700
- MBUX SoftwareA2479042800
- MBUX SoftwareA2479043100
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA14 May 2021
- Owners notified28 June 2021
- Latest repair reportQ4 2023 — 81% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 14 May 2021.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Official source
- Manufacturer's recall number
- 2021050012
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Safety standard
- FMVSS 111
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.