- Vehicles
- 227
- Built between
- Not published
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 25 January 2022
- Repaired
- 96%
- Unrepaired
- 10
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2022 Mercedes-Benz EQS 450
- 2022 Mercedes-Benz EQS 580
- 2022 Mercedes-Benz S 500
- 2021 Mercedes-Benz S 580
Repair progress
10 of 227 vehicles in this recall had still not been repaired as of Q4 2023.
96% repaired — 217 of 227 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
What could happen
Driver distraction can increase the risk of a crash.
What gets fixed
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022.
Parts involved
- Software Headunit2979022204, 2979032901, 2979033501, 2979026503, 2979022104, 2979029903, 2979026002, 2979025802
- Software Headunit2979025304, 2979025102, 2979025002, 2979027904, 2239036203, 2329027000, 2979025204, 2979024702
- Software Headunit2979025804, 2979026003, 2979021604, 2979025404, 2979025202, 2979028004, 2239039902, 2329036200
- Software Headunit2979027404, 2239027721, 2239027318
- Software Headunit2979027804, 2979025104, 2239031104, 2239030203, 2979024804, 2979020703, 2979020702, 2979021502
- Software Headunit2979029902, 2979029103, 2979026203, 2979021904, 2979026303, 2979026004, 2979025402, 2979028604
- Software Headunit2979037500, 2979039000, 2979036101, 2979026803, 2979022604, 2979027003, 2979035501, 2979026603
- Software Headunit2979042500, 2979042800, 2979043000, 2979041600, 2979043200, 2979032001, 2979033901, 2979036000
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA29 November 2021
- Owners notified25 January 2022
- Latest repair reportQ4 2023 — 96% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 29 November 2021.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372.
Official source
- Manufacturer's recall number
- 2022010003
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.