- Vehicles
- 827
- Built between
- Not published
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 16 November 2022
- Repaired
- 78%
- Unrepaired
- 179
Safety advisories
Do not drive this vehicle
NHTSA and the manufacturer advise that affected vehicles should not be driven until the recall repair has been completed. Contact your dealer to arrange the repair, and ask about transport in the meantime.
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2018-2022 Nova Bus LFS
- 2018-2021 Nova Bus LFS Artic
Repair progress
179 of 827 vehicles in this recall had still not been repaired as of Q3 2024.
78% repaired — 648 of 827 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2018-2022 LFS and 2018-2021 LFS Artic buses equipped with a Bosch steering gear box. The steering gear box may have an insufficient clamp load, which may allow the mounting plate sub-assembly fasteners to loosen and possibly fall out.
What could happen
Missing fasteners may cause a of a loss of steering, increasing the risk of a crash.
What gets fixed
Owners are advised not to drive their vehicles until the remedy has been completed. Nova Bus will inspect and tighten the fasteners as an interim remedy. The permanent remedy, consisting of replacing and tightening new fasteners to increase the clamp load, is expected to be available November 30, 2022, free of charge. Owner notification letters were mailed November 16, 2022.
Parts involved
- BoltN91461Bolt
- PlateN91159Steering gear box mounting plate
- WasherN65400Lock washer
- WasherN91462Spherical wahser
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA15 November 2022
- Owners notified16 November 2022
- Latest repair reportQ3 2024 — 78% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 15 November 2022.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus's number for this recall is CR5342.
Official source
- Manufacturer's recall number
- CR5342
- Recalling manufacturer
- Nova Bus (US) Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.