- Vehicles
- 40
- Built between
- Not published
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 12 June 2023
- Repaired
- 0%
- Unrepaired
- 40
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2012-2014 Nova Bus LFS
Repair progress
40 of 40 vehicles in this recall had still not been repaired as of Q1 2025.
0% repaired — 0 of 40 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2014 LFS and 2012-2013 LFS Artic transit buses. The emergency exit window release and label may have been installed in the incorrect location. In addition, the emergency exit window opening may be insufficient. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
What could happen
In an emergency, the incorrect placement of the window exit release and label instructions or the insufficient window opening may prevent or delay the use of the emergency exit, increasing the risk of injury.
What gets fixed
Nova Bus will either remove the emergency exit window feature, and/or relocate the release mechanism, label, and chime cord stop-request system, as necessary, free of charge. Owner notification letters were mailed June 12, 2023.
Parts involved
- WindowN69461, N77188-01, N77193-01, N29143-1/-2, N29144-1/-2Emergency exit window
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA18 April 2023
- Owners notified12 June 2023
- Latest repair reportQ1 2025 — 0% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 18 April 2023.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5415.
Official source
- Manufacturer's recall number
- CR5415
- Recalling manufacturer
- Nova Bus (US) Inc.
- Safety standard
- FMVSS 217
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.