- Vehicles
- 2,976
- Built between
- Not published
- Models
- 29
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 22 March 2024
- Repaired
- 41%
- Unrepaired
- 1,767
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2017-2020 Mercedes-Benz AMG C43
- 2015-2020 Mercedes-Benz AMG C63
- 2014-2018 Mercedes-Benz AMG CLA45
- 2015 Mercedes-Benz AMG GLA45
- 2017-2019 Mercedes-Benz AMG GLC43
- 2019 Mercedes-Benz AMG GLC63
- 2017-2019 Mercedes-Benz AMG GLE43
- 2017-2019 Mercedes-Benz AMG GLE63
- 2014-2016 Mercedes-Benz AMG S63
- 2015 Mercedes-Benz AMG S65
- 2017-2020 Mercedes-Benz C 300
- 2018 Mercedes-Benz C 350 E
- 2015-2016 Mercedes-Benz C300
- 2016-2017 Mercedes-Benz C350E
- 2015 Mercedes-Benz C400
- 2016 Mercedes-Benz C450
- 2018-2019 Mercedes-Benz CLA 250
- 2014-2017 Mercedes-Benz CLA250
- 2015-2019 Mercedes-Benz GLA 250
- 2018-2020 Mercedes-Benz GLC 300
- 2018 Mercedes-Benz GLC 350 E
- 2016-2017 Mercedes-Benz GLC300
- 2019 Mercedes-Benz GLC350E
- 2016 Mercedes-Benz GLE450
- 2014-2017 Mercedes-Benz S550
- 2015 Mercedes-Benz S550E
- 2015-2016 Mercedes-Benz S600
- 2015 Mercedes-Benz redundant S550E
- 2018-2020 Mercedes-Maybach S 560 4MATIC
Repair progress
1,767 of 2,976 vehicles in this recall had still not been repaired as of Q4 2025.
41% repaired — 1,209 of 2,976 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
What could happen
A detached roof panel can become a road hazard, increasing the risk of a crash.
What gets fixed
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024.
Parts involved
- Panoramic RoofA117780002239PANORAMIC ROOF
- Panoramic RoofA117780020039PANORAMIC ROOF
- Panoramic RoofA156780002239PANORAMIC ROOF
- Panoramic RoofA176780002239PANORAMIC ROOF
- Panoramic RoofA205780002240PANORAMIC ROOF
- Panoramic RoofA205780330039PANORAMIC ROOF
- Panoramic RoofA2227806200PANORAMIC ROOF
- Panoramic RoofA292780090039PANORAMIC ROOF
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA15 December 2023
- Owners notified22 March 2024
- Latest repair reportQ4 2025 — 41% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 15 December 2023.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Official source
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.