- Vehicles
- 12,236
- Built between
- Dec 2021 – Jan 2024
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 22 May 2025
- Repaired
- 81%
- Unrepaired
- 2,384
Safety advisories
Park outside and away from buildings
Affected vehicles carry a fire risk that can occur while parked, even with the engine off. Park away from structures and other vehicles until the recall repair has been completed.
Does this affect my vehicle?
This recall covers vehicles built between December 2021 and January 2024. If yours was built outside that window, it is not part of this recall.
- 2022-2024 Mercedes-Benz EQB 250
- 2025 Mercedes-Benz EQB 250+
- 2022-2024 Mercedes-Benz EQB 300 4MATICBuilt December 2021 to January 2024
- 2022-2024 Mercedes-Benz EQB 350 4MATICBuilt December 2021 to January 2024
Repair progress
2,384 of 12,236 vehicles in this recall had still not been repaired as of Q1 2026.
81% repaired — 9,852 of 12,236 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 EQB 250, EQB 300 4MATIC, and EQB 350 4MATIC electric vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
What could happen
A vehicle fire while parked or driving can increase the risk of injury.
What gets fixed
Owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the repair has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed on May 22, 2025. This is a phased recall. Phase 1 owner letters were mailed on May 22, 2025. Phase 2 owner letters were mailed on October 31, 2025 and Phase 3 owner letters were mailed on December 12, 2025.
Parts involved
- Battery Management SoftwareA2439022303Battery Management Software
- Battery Management SoftwareA2439025607Battery Management Software
- Battery Management SoftwareA2439028104Battery Management Software
- Battery Management SoftwareA2439030105Battery Management Software
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtDecember 2021 to January 2024
- Recall reported to NHTSA7 February 2025
- Owners notified22 May 2025
- Latest repair reportQ1 2026 — 81% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 7 February 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025040005.
Official source
- Manufacturer's recall number
- 2025040005
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.