- Vehicles
- 43,422
- Built between
- Jun 2020 – Jun 2023
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 11 November 2025
- Repaired
- 26%
- Unrepaired
- 32,113
Does this affect my vehicle?
This recall covers vehicles built between June 2020 and June 2023. If yours was built outside that window, it is not part of this recall.
- 2020-2023 Mercedes-Benz MetrisBuilt June 2020 to June 2023
Repair progress
32,113 of 43,422 vehicles in this recall had still not been repaired as of Q2 2026.
26% repaired — 11,309 of 43,422 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What could happen
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
What gets fixed
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025.
Parts involved
- Contact SocketA0069821526Contact Socket
- Contact SocketA0069821726Contact Socket
- Contact SocketA0069821926Contact Socket
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtJune 2020 to June 2023
- Recall reported to NHTSA11 July 2025
- Owners notified11 November 2025
- Latest repair reportQ2 2026 — 26% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 11 July 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Official source
- Manufacturer's recall number
- VS2GARPIN
- Recalling manufacturer
- Daimler Vans USA, LLC
- Safety standard
- FMVSS 111
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.