- Vehicles
- 1,767
- Built between
- Apr 2014 – Sep 2015
- Models
- 6
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 28 October 2015
- Repaired
- 20%
- Unrepaired
- 1,415
Does this affect my vehicle?
This recall covers vehicles built between April 2014 and September 2015. If yours was built outside that window, it is not part of this recall.
- Dorman Steering ShaftBuilt April 2014 to September 2015
- 1995-2002 Ford Crown Victoria
- 1995-2002 Lincoln Town CAR
- 1995-2002 Mercury Grand Marquis
- Oe Solutions Steering ShaftBuilt April 2014 to September 2015
- Solutions Steering ShaftBuilt April 2014 to September 2015
Repair progress
1,415 of 1,767 vehicles in this recall had still not been repaired as of Q1 2017.
20% repaired — 351 of 1,767 reported
- Owners not reachable
- 1
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
What could happen
If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
What gets fixed
Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015.
Timeline
- Vehicles builtApril 2014 to September 2015
- Recall reported to NHTSA6 October 2015
- Owners notified28 October 2015
- Latest repair reportQ1 2017 — 20% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 6 October 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Dorman customer service at 1-800-523-2492, option 5.
Official source
- Recalling manufacturer
- Dorman Products, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.