- Vehicles
- 172
- Built between
- Jan 2010 – May 2016
- Models
- 6
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 20 November 2016
- Repaired
- 49%
- Unrepaired
- 59
Does this affect my vehicle?
This recall covers vehicles built between January 2010 and May 2016. If yours was built outside that window, it is not part of this recall.
- 2010-2016 Road Rescue DuramedicBuilt January 2010 to May 2016
- 2010-2016 Road Rescue MetromedicBuilt January 2010 to May 2016
- 2010-2016 Road Rescue PromedicBuilt January 2010 to May 2016
- 2010-2016 Road Rescue Specialty VehicleBuilt January 2010 to May 2016
- 2010-2016 Road Rescue TransmedicBuilt January 2010 to May 2016
- 2010-2016 Road Rescue UltramedicBuilt January 2010 to May 2016
Repair progress
59 of 172 vehicles in this recall had still not been repaired as of Q1 2018.
49% repaired — 84 of 172 reported
- Owners not reachable
- 6
- Scrapped or exported
- 23
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicle, Ultramedic, Promedic, Duramedic, Metromedic and Transmedic emergency vehicles manufactured January 1, 2010, to May 1, 2016. These vehicles are equipped with certain Class 1 ES-Key power control modules manufactured by Hale Products. The affected power control modules may not provide sufficient circuit protection depending on their combination of software and installation, possibly resulting in a short circuit.
What could happen
A short circuit may result in damage to components of the vehicle's electrical system, affecting their function such as causing a loss of headlights, increasing the risk of a crash. A short circuit may also increase the risk of a fire.
What gets fixed
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016.
Timeline
- Vehicles builtJanuary 2010 to May 2016
- Recall reported to NHTSA17 August 2016
- Owners notified20 November 2016
- Latest repair reportQ1 2018 — 49% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 17 August 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com. REV's number for this recall is Recall #16-E038.
Official source
- Manufacturer's recall number
- Recall # 16-E038
- Recalling manufacturer
- REV Ambulance Group Orlando, INC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.