- Vehicles
- 707
- Built between
- Mar 2017 – Sep 2017
- Models
- 9
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 9 November 2017
- Repaired
- 20%
- Unrepaired
- 498
Does this affect my vehicle?
This recall covers vehicles built between March 2017 and September 2017. If yours was built outside that window, it is not part of this recall.
- 2017-2018 Glaval CommuteBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus ApolloBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus Concorde IIBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus EntourageBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus LegacyBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus PrimetimeBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus Titan IIBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus Titan II LOW FloorBuilt March 2017 to September 2017
- 2017-2018 Glaval Bus UniversalBuilt March 2017 to September 2017
Repair progress
498 of 707 vehicles in this recall had still not been repaired as of Q2 2021.
20% repaired — 139 of 707 reported
- Owners not reachable
- 70
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Forest River, Inc. (Forest River) is recalling certain 2017-2018 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan II, Titan II Low Floor, and Universal transit buses. The seats were mounted with washers that may crack and dislodge, resulting in the seats being not securely mounted.
What could happen
If the seat is loose at the base there would be an increased risk of injury in the event of a sudden stop or crash.
What gets fixed
Forest River will notify owners, and dealers will replace the defective washers, free of charge. The recall began on November 9, 2017.
Timeline
- Vehicles builtMarch 2017 to September 2017
- Recall reported to NHTSA21 September 2017
- Owners notified9 November 2017
- Latest repair reportQ2 2021 — 20% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 21 September 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Forest River customer service at 1-574-343-5167. Forest River's number for this recall is 35-0497.
Official source
- Manufacturer's recall number
- 35-0497
- Recalling manufacturer
- Forest River, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.