- Vehicles
- 239
- Built between
- Not published
- Models
- 11
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 14 April 2020
- Repaired
- 95%
- Unrepaired
- 13
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2020 Mercedes-Benz AMG C43
- 2020 Mercedes-Benz AMG C63 S
- 2020 Mercedes-Benz AMG CLS53
- 2020 Mercedes-Benz AMG E53
- 2020 Mercedes-Benz AMG GLC63
- 2020 Mercedes-Benz AMG GT63
- 2020 Mercedes-Benz AMG GT63S
- 2020 Mercedes-Benz C 300
- 2020 Mercedes-Benz E 350
- 2020 Mercedes-Benz E 450
- 2020 Mercedes-Benz GLC 300
Repair progress
13 of 239 vehicles in this recall had still not been repaired as of Q1 2022.
95% repaired — 226 of 239 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
What could happen
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
What gets fixed
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020.
Timeline
- Recall reported to NHTSA7 February 2020
- Owners notified14 April 2020
- Latest repair reportQ1 2022 — 95% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 7 February 2020.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.
Official source
- Manufacturer's recall number
- 2020030016
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.