- Vehicles
- 1,239
- Built between
- Feb 2021 – Dec 2021
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 23 February 2022
- Repaired
- 92%
- Unrepaired
- 98
Does this affect my vehicle?
This recall covers vehicles built between February 2021 and December 2021. If yours was built outside that window, it is not part of this recall.
- 2022 Mercedes-Benz EQS 450Built February 2021 to December 2021
- 2022 Mercedes-Benz S 500Built February 2021 to December 2021
- 2022 Mercedes-Benz S 580Built February 2021 to December 2021
Repair progress
98 of 1,239 vehicles in this recall had still not been repaired as of Q4 2024.
92% repaired — 1,141 of 1,239 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
What could happen
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
What gets fixed
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022.
This recall is fixed by a software update. The manufacturer reports the remedy can be delivered over the air, so affected vehicles may not need a dealer visit. Confirm with the manufacturer before assuming yours has received it.
Parts involved
- Sw Comm.moduleA2069023306SW COMM.MODULE
- Sw Comm.moduleA2069024304SW COMM.MODULE
- Sw Comm.moduleA2069025603SW COMM.MODULE
- Sw Comm.moduleA2069025705SW COMM.MODULE
- Sw Comm.moduleA2069028101SW COMM.MODULE
- Sw Comm.moduleA2069028104SW COMM.MODULE
- Sw Comm.moduleA2069028402SW COMM.MODULE
- Sw Comm.moduleA2069028505SW COMM.MODULE
- Sw Comm.moduleA2069029705SW COMM.MODULE
- Sw Comm.moduleA2069029903SW COMM.MODULE
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtFebruary 2021 to December 2021
- Recall reported to NHTSA27 December 2021
- Owners notified23 February 2022
- Latest repair reportQ4 2024 — 92% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 27 December 2021.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Official source
- Manufacturer's recall number
- 2022010006
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.