- Vehicles
- 21
- Built between
- Not published
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 6 December 2024
- Repaired
- 57%
- Unrepaired
- 9
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2021 Mercedes-Benz S 500
- 2021 Mercedes-Benz S 580
- 2021 Mercedes-Maybach S 580
Repair progress
9 of 21 vehicles in this recall had still not been repaired as of Q2 2026.
57% repaired — 12 of 21 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
What could happen
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
What gets fixed
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024.
Parts involved
- Software Com ModuleA2239020419SOFTWARE COM MODULE
- Software Com ModuleA2239020619SOFTWARE COM MODULE
- Software Com ModuleA2239021917SOFTWARE COM MODULE
- Software Com ModuleA2239022117SOFTWARE COM MODULE
- Software Com ModuleA2239022516SOFTWARE COM MODULE
- Software Com ModuleA2239022613SOFTWARE COM MODULE
- Software Com ModuleA2239022616SOFTWARE COM MODULE
- Software Com ModuleA2239023307SOFTWARE COM MODULE
- Software Com ModuleA2239025018SOFTWARE COM MODULE
- Software Com ModuleA2239026409SOFTWARE COM MODULE
- Software Com ModuleA2239027004SOFTWARE COM MODULE
- Software Com ModuleA2239027407SOFTWARE COM MODULE
- Software Com ModuleA2239027800SOFTWARE COM MODULE
- Software Com ModuleA2239027900SOFTWARE COM MODULE
- Software Com ModuleA2239028410SOFTWARE COM MODULE
- Software Com ModuleA2239028510SOFTWARE COM MODULE
- Software Com ModuleA2239029001SOFTWARE COM MODULE
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA25 October 2024
- Owners notified6 December 2024
- Latest repair reportQ2 2026 — 57% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 25 October 2024.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Official source
- Manufacturer's recall number
- 2024110002
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.