- Vehicles
- 7,634
- Built between
- Not published
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 31 March 2022
- Repaired
- 65%
- Unrepaired
- 2,634
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2014-2017 Infiniti QX60 Hybrid
- 2015-2016 Nissan Murano Hybrid
- 2014-2015 Nissan Pathfinder Hybrid
Repair progress
2,634 of 7,634 vehicles in this recall had still not been repaired as of Q2 2024.
65% repaired — 5,000 of 7,634 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
What could happen
A loss of drive power increases the risk of a crash.
What gets fixed
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022.
Parts involved
- HPCM Software Program VersionVer. Ph5.421HPCM Software
- HPCM Software Program VersionVer. Ph5.801HPCM Software
- HPCM Software Program VersionVer. Ph5.831HPCM Software
- HPCM Software Program VersionVer. Ph5.841HPCM Software
- Hybrid Power Control Unit Module237A1 3JV9BHPCMModule
- Hybrid Power Control Unit Module237A1 3JV9CHPCMModule
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA4 October 2021
- Owners notified31 March 2022
- Latest repair reportQ2 2024 — 65% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 4 October 2021.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Official source
- Manufacturer's recall number
- R21B4, R21B5
- Recalling manufacturer
- Nissan North America, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.