- Vehicles
- 14,912
- Built between
- Feb 2023 – May 2024
- Models
- 16
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 5 July 2024
- Repaired
- 98%
- Unrepaired
- 249
Does this affect my vehicle?
This recall covers vehicles built between February 2023 and May 2024. If yours was built outside that window, it is not part of this recall.
- 2024 Mercedes-Benz AMG EQE 53 4MATIC
- 2024-2025 Mercedes-Benz AMG EQE SUV 53 4MATIC
- 2024 Mercedes-Benz AMG EQS 53 4MATIC
- 2024 Mercedes-Benz EQE 350 4MATICBuilt February 2023 to May 2024
- 2024 Mercedes-Benz EQE 350+Built February 2023 to May 2024
- 2024 Mercedes-Benz EQE 500
- 2023-2025 Mercedes-Benz EQE SUV 350 4MATICBuilt February 2023 to May 2024
- 2023-2025 Mercedes-Benz EQE SUV 350+Built February 2023 to May 2024
- 2023-2025 Mercedes-Benz EQE SUV 500 4MATICBuilt February 2023 to May 2024
- 2024 Mercedes-Benz EQS 450+Built February 2023 to May 2024
- 2024 Mercedes-Benz EQS 580
- 2023-2025 Mercedes-Benz EQS SUV 450 4MATICBuilt February 2023 to May 2024
- 2023-2025 Mercedes-Benz EQS SUV 450+Built February 2023 to May 2024
- 2023-2025 Mercedes-Benz EQS SUV 580 4MATICBuilt February 2023 to May 2024
- 2024 Mercedes-Benz redundant EQS 450
- 2024-2025 Mercedes-Maybach EQS SUV 680 4MATIC
Repair progress
249 of 14,912 vehicles in this recall had still not been repaired as of Q2 2026.
98% repaired — 14,663 of 14,912 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
What could happen
A sudden loss of drive power increases the risk of a crash.
What gets fixed
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024.
Parts involved
- Sw Bat.mgmtA7899021705SW BAT.MGMT
- Sw Bat.mgmtA7899023905SW BAT.MGMT
- Sw Bat.mgmtA7899024005SW BAT.MGMT
- Sw Bat.mgmtA7899024605SW BAT.MGMT
- Sw Bat.mgmtA7899024705SW BAT.MGMT
- Sw Bat.mgmtA7899024805SW BAT.MGMT
- Sw Bat.mgmtA7899025405SW BAT.MGMT
- Sw Bat.mgmtA7899025505SW BAT.MGMT
- Sw Bat.mgmtA7899027104SW BAT.MGMT
- Sw Bat.mgmtA7899028604SW BAT.MGMT
- Sw Bat.mgmtA7899028704SW BAT.MGMT
- Sw Bat.mgmtA7899028804SW BAT.MGMT
- Sw Bat.mgmtA7899029104SW BAT.MGMT
- Sw Bat.mgmtA7899029204SW BAT.MGMT
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtFebruary 2023 to May 2024
- Recall reported to NHTSA28 May 2024
- Owners notified5 July 2024
- Latest repair reportQ2 2026 — 98% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 28 May 2024.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Official source
- Manufacturer's recall number
- 2024060002
- Recalling manufacturer
- Mercedes-Benz USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.