- Vehicles
- 568
- Built between
- Mar 2016 – Jan 2017
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 17 May 2017
- Repaired
- 92%
- Unrepaired
- 31
Does this affect my vehicle?
This recall covers vehicles built between March 2016 and January 2017. If yours was built outside that window, it is not part of this recall.
- 2016-2017 Ducati Multistrada 1200Built March 2016 to January 2017
Repair progress
31 of 568 vehicles in this recall had still not been repaired as of Q3 2018.
92% repaired — 523 of 568 reported
- Owners not reachable
- 14
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Ducati North America (Ducati) is recalling certain 2016-2017 Multistrada 1200 Enduro motorcycles. The motorcycle's rear shock absorber lower shock-end eyelet may crack and possibly detach from the swingarm.
What could happen
If the rear shock absorber detaches from the swingarm, the motorcycle's handling would be affected, increasing the risk of a crash.
What gets fixed
Ducati will notify owners, and dealers will replace the rear shock absorber assembly, free of charge. The recall is expected to begin May 22, 2017.
Timeline
- Vehicles builtMarch 2016 to January 2017
- Recall reported to NHTSA25 April 2017
- Owners notified17 May 2017
- Latest repair reportQ3 2018 — 92% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 25 April 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Ducati customer service at 1-800-231-6696. Ducati's number for this recall is SRV-RCL-17-002.
Official source
- Manufacturer's recall number
- SRV-RCL-17-002
- Recalling manufacturer
- Ducati North America
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.