Mercedes-Benz Visibility: Sun/Moon Roof Assembly

Mercedes-Benz is recalling about 4 vehicles over a problem with the visibility. If the front cover and/or rear fixed glass are not properly adhered, they may detach, creating a road hazard and increasing the risk of a crash.

Campaign
18V512000
Manufacturer
Mercedes-Benz USA, LLC.
Reported
3 August 2018
Vehicles
4
Built between
Feb 2018 – Feb 2018
Models
2
Recall type
Vehicle
Initiated by
Manufacturer
Owners notified
7 September 2018
Repaired
100%
Unrepaired
0

Does this affect my vehicle?

This recall covers vehicles built between February 2018 and February 2018. If yours was built outside that window, it is not part of this recall.

  • 2018 Mercedes-Benz AMG GLE43Built February 2018 to February 2018
  • 2018 Mercedes-Benz GLE 350Built February 2018 to February 2018

Repair progress

The manufacturer reports every reachable vehicle in this recall has been repaired, as of Q4 2019.

100% repaired — 4 of 4 reported

Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.

What the defect is

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLE350, GLE350 4Matic, and GLE43 AMG vehicles. During manufacturing, components of the panoramic sunroof may have been installed with a bonding primer that was incorrectly made, possibly affecting the long-term adhesion to the vehicle.

What could happen

If the front cover and/or rear fixed glass are not properly adhered, they may detach, creating a road hazard and increasing the risk of a crash.

What gets fixed

MBUSA will notify owners, and dealers will inspect the panoramic sunroof, replace it if necessary, free of charge. The recall began September 7, 2018.

Timeline

  1. Vehicles builtFebruary 2018 to February 2018
  2. Recall reported to NHTSA3 August 2018
  3. Owners notified7 September 2018
  4. Latest repair reportQ4 2019 — 100% repaired

Your rights

A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.

That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 3 August 2018.

To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.

Manufacturer contact

Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018080006.

Official source

Manufacturer's recall number
2018080006
Recalling manufacturer
Mercedes-Benz USA, LLC.
Recall initiated by
MFR

Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.

Additional notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check your own vehicle

This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.

A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.

Same component

Same brand