- Vehicles
- 3,787
- Built between
- Apr 2015 – Feb 2019
- Models
- 9
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 12 April 2019
- Repaired
- 0%
- Unrepaired
- 3,769
Does this affect my vehicle?
This recall covers vehicles built between April 2015 and February 2019. If yours was built outside that window, it is not part of this recall.
- 2015-2019 Collins DE416Built April 2015 to February 2019
- 2015-2019 Collins DE500Built April 2015 to February 2019
- 2015-2019 Collins DE516Built April 2015 to February 2019
- 2015-2019 Collins DH400Built April 2015 to February 2019
- 2015-2019 Collins DH500Built April 2015 to February 2019
- 2015-2019 Collins DH516Built April 2015 to February 2019
- 2015-2019 Collins SH400Built April 2015 to February 2019
- 2015-2019 Collins SH416Built April 2015 to February 2019
- 2015-2019 Collins TH400Built April 2015 to February 2019
Repair progress
3,769 of 3,787 vehicles in this recall had still not been repaired as of Q3 2020.
0% repaired — 18 of 3,787 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Collins Bus Corporation (Collins Bus) is recalling certain 2015-2019 Midbus DH500, DH516, DH400, DE416, DE500, DE516, TH400, SH416, and SH400 school buses equipped with HSM 39-INCH FB11 restraining barriers. In a hard braking situation or vehicle crash event, the barrier may not properly restrain an unbelted seat occupant. As a result, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 222, "School Bus Passenger Seating and Crash Protection."
What could happen
Failure to properly restrain an unbelted seat occupant can increase the risk of injury.
What gets fixed
Collins will notify owners, and HSM dealers will reinforce the barrier frame, free of charge. The recall began April 12, 2019.
Timeline
- Vehicles builtApril 2015 to February 2019
- Recall reported to NHTSA19 March 2019
- Owners notified12 April 2019
- Latest repair reportQ3 2020 — 0% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 19 March 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Collins customer service at 1-800-533-1850, extension 424. Collins' number for this recall is 19E-010.
Official source
- Manufacturer's recall number
- 19e-010
- Recalling manufacturer
- Collins Bus Corporation
- Safety standard
- FMVSS 222
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.