- Vehicles
- 321
- Built between
- Apr 2024 – Jun 2025
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 6 August 2025
- Repaired
- 30%
- Unrepaired
- 225
Does this affect my vehicle?
This recall covers vehicles built between April 2024 and June 2025. If yours was built outside that window, it is not part of this recall.
- 2025 MCI D4520Built January 2025 to June 2025
- 2025 MCI D45CRTBuilt January 2025 to June 2025
- 2025 MCI D45CRTLEBuilt April 2025 to June 2025
- 2025 MCI J3500Built December 2024 to December 2024
- 2025-2026 MCI J4500Built April 2024 to June 2025
Repair progress
225 of 321 vehicles in this recall had still not been repaired as of Q2 2026.
30% repaired — 96 of 321 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
What could happen
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
What gets fixed
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025.
Parts involved
- Label/Plate1126300PLATE-EMERGENCY EXIT, ENG/SPN HORIZONTAL RIGHT
- Label/Plate1126301PLATE-EMERGENCY EXIT, ENG/SPN HORIZONTAL LEFT
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtApril 2024 to June 2025
- Recall reported to NHTSA8 July 2025
- Owners notified6 August 2025
- Latest repair reportQ2 2026 — 30% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 8 July 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MCI customer service at 1-800-241-2947.
Official source
- Recalling manufacturer
- Motor Coach Industries
- Safety standard
- FMVSS 217
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.