- Vehicles
- 75
- Built between
- Jun 2018 – Dec 2018
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 20 June 2019
- Repaired
- 49%
- Unrepaired
- 38
Does this affect my vehicle?
This recall covers vehicles built between June 2018 and December 2018. If yours was built outside that window, it is not part of this recall.
- 2019 MCI D4505Built October 2018 to December 2018
- 2019 MCI J3500Built August 2018 to August 2018
- 2018-2019 MCI J4500Built June 2018 to December 2018
Repair progress
38 of 75 vehicles in this recall had still not been repaired as of Q3 2020.
49% repaired — 37 of 75 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Motor Coach Industries (MCI) is recalling certain 2019 J3500 and D4505 buses, and 2018-2019 J4500 buses equipped with Transpec T287x Series glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
What could happen
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
What gets fixed
MCI will notify owners, instructing them to contact the hatch manufacturer for a replacement roof hatch, free of charge. The recall began June 20, 2019.
Timeline
- Vehicles builtJune 2018 to December 2018
- Recall reported to NHTSA3 May 2019
- Owners notified20 June 2019
- Latest repair reportQ3 2020 — 49% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 3 May 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 471.
Official source
- Manufacturer's recall number
- SB 471
- Recalling manufacturer
- Motor Coach Industries
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.